RETURNS & EXCHANGES
Return policy
We want every gift to be perfect. If something isn't right, we're here to help — review our policy below and submit a return request.
7-day return window
Returns are accepted within 7 days of the delivery date. Requests made after this window cannot be processed.
Original condition required
Items must be unopened, unused, and in their original Celebrate Gifts packaging — including ribbon, tissue, and box.
Refund processing
Once we receive and inspect the return, refunds are issued within 3–5 business days to the original payment method.
Non-returnable items
Perishable goods (food, flowers, candles that have been lit), personalised or monogrammed items, and bespoke commissions cannot be returned.
HOW IT WORKS
Four simple steps
Submit your request
Fill out the return form below with your order number, email, and the reason for your return.
We review & confirm
Our team reviews your request within one business day and sends you return instructions via email.
Return the item
Ship the item back or, if you're in Kigali, we'll arrange a free pickup at your convenience.
Receive your refund
Once inspected, your refund is processed within 3–5 business days to the original payment method.
FILE A RETURN
Request a return
Fill out the form below and our team will review your request within one business day.