Frequently asked questions

Browse our Collections page and select a gift that fits the occasion. Choose your preferred tier, add it to your gift bag, and proceed to checkout. If you need help choosing, our curators are always available via email or phone.

Absolutely. Every gift can include a handwritten note at no extra charge. You can add your message during checkout and our team will write it by hand on our signature stationery.

Each collection offers multiple tiers — from a curated essentials set to a full luxury composition. The product page details every item included in each tier, along with pricing. Tiers differ in the number and exclusivity of the pieces inside.

Our standard collections are carefully composed and cannot be altered. However, our Bespoke service lets you design a fully custom gift from scratch — choose every item, the wrapping, and the presentation. Visit our Bespoke page to start a consultation.

Every Celebrate gift is presented in our signature packaging — hand-wrapped with branded tissue, ribbon, and a wax seal. Premium gift boxes are included with all orders at no additional cost.

We deliver across Kigali and all major cities in Rwanda. For international orders and remote locations, please contact us directly and we will arrange delivery on a case-by-case basis.

Standard delivery within Kigali takes 1–2 business days. Deliveries to other cities in Rwanda take 2–4 business days. For time-sensitive occasions, we offer same-day delivery within Kigali when ordered before 11:00 AM CAT.

Yes. During checkout you can select a preferred delivery date. For timed deliveries (e.g. a birthday morning surprise), contact our team directly and we will coordinate the timing with our delivery fleet.

Yes — delivery is one of our standalone services. Whether you have your own items ready or need something picked up and delivered across town, our fleet is available. Visit our Delivery page for pricing and to request a delivery.

Once your order is dispatched, you will receive a confirmation via email or WhatsApp with a tracking link. You can also contact us anytime for a live update on your delivery status.

We accept returns within 7 days of delivery, provided the items are unopened and in their original packaging. Perishable items (food, flowers) and bespoke commissions are non-returnable. Visit our Returns page for full details and to file a return.

Go to our Returns page and fill out the return request form with your order number and reason. Our team will review your request within one business day and provide return instructions, including a pickup if you are within Kigali.

Yes, exchanges are available within 7 days of delivery. The original gift must be unopened and in its original condition. Contact us and we will help you select an alternative and arrange the swap.

Once we receive and inspect the returned items, refunds are processed within 3–5 business days. The refund is issued to the original payment method. You will receive a confirmation email once the refund is complete.

A bespoke gift is a fully custom composition designed around a specific person, occasion, or brief. You work one-to-one with our curators to select every element — from the items and the palette to the packaging and the note.

There is no minimum order. Whether you need a single executive gift or a thousand year-end gifts for your team, we handle it with the same care. Volume pricing is available for orders of 20 or more — contact us for a quote.

Typical turnaround is 5–10 business days from the first consultation to delivery. For large or complex orders, we recommend starting at least 3 weeks in advance. Rush commissions are available for an additional fee.

Yes. We offer discreet branding options including custom ribbon, embossed boxes, branded inserts, and engraved items. Our approach to branding is always elegant and restrained — the gift should feel personal, not promotional.

We accept mobile money (MTN MoMo, Airtel Money), bank transfers, and major credit/debit cards (Visa, Mastercard). For corporate orders, we also offer invoicing with net-30 payment terms.

Yes. All transactions are processed through secure, encrypted payment gateways. We never store your card details on our servers. Your personal and payment information is protected at every step.

For bespoke and corporate orders above a certain value, we can arrange a payment plan. Contact our team to discuss options that work for your budget.